Auberge des 21 Privacy Policy

Effective date: September 29, 2022


Welcome to the website of Auberge des 21 (hereinafter “we”, “us” or “the Auberge”). At Auberge des 21, we take the protection of your privacy and the security of your personal information very seriously. The purpose of this privacy policy is to inform you about how we collect, use and protect your personal data. By using our website or providing us with your personal information, you agree to the terms of this privacy policy.

If you have any questions about our privacy policy, please contact us at info@aubergedes21.ca.

  1. Personal Information Collected

We collect various categories of personal information when you interact with us, including when you make a reservation, use our website or contact us. Personal information includes data that can be used to identify you, such as your name, address, telephone number, e-mail address, payment information, dietary preferences (if any), and so on.

  1. Use of Personal Information

We use the personal information we collect for purposes such as:

  • Processing reservations and providing our services.
  • Communication with you about your stay, special offers and satisfaction.
  • Personalize your experience.
  • Improving our services and our Web site.
  • Compliance with legal and regulatory obligations.
  1. Consent

By using our Web site or providing us with your personal information, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. You have the right to withdraw your consent at any time by contacting us at info@aubergedes21.ca.

  1. Security of Personal Information

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration or destruction.

  1. Sharing Personal Information

We do not share your personal information with third parties, except in cases where this is necessary to respond to your requests, for legal reasons or for the management of our business.

  1. Storage of Personal Information

Your personal information may be stored in Canada or the United States. We are committed to protecting your personal information, no matter where it is stored or processed.

  1. Individual rights

You have the right to access, correct, update or delete your personal information by contacting us at info@aubergedes21.ca.

  1. Changes to our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our personal information collection and use practices. Changes will be published on our website.

  1. Person responsible for Data Protection

To ensure the protection of information, we have designated our Director of Operations as the person responsible. You can contact him at any time at the following e-mail address: info@aubergedes21.ca. Our Director of Operations is available to answer your questions and concerns about the security and confidentiality of your personal information.

  1. Privacy Incidents and Disclosure of Personal Information

In the event of an incident involving personal information, Auberge des 21 is committed to taking reasonable steps to minimize the risk of harm to individuals and to prevent similar incidents in the future. If an incident presents a serious risk of harm, the Inn will notify the Privacy Commission of Canada and the affected individuals. In addition, an incident register will be maintained, and a copy of this register will be forwarded to the Commission on request. The Inn also complies with requirements concerning the communication of personal information without consent for studies, research, statistics and commercial transactions, by first conducting a privacy impact assessment. In addition, any verification or confirmation of identity using biometric characteristics or measurements will be disclosed to the Commission in accordance with the regulations in force. These measures guarantee compliance with privacy protection standards and the security of our customers’ personal data.

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