We would like to inform you and make you aware of our cancellation policy, an essential aspect of our operation as a hotel establishment. Due to our modest size, cancellations have a significant impact on our business. We’d like to explain in detail why our cancellation policy is strict, and how it plays a crucial role in ensuring an optimal stay experience for our customers.
Impact of Cancellations : Last-minute cancellations put us in a difficult position, as we have little time to re-let the reserved room. As a small establishment, every room counts, and every late cancellation can mean an unsold room. This results in a considerable loss of income in the form of unoccupied rooms, which directly affects our revenue. .
No-Shows: The “no-show” scenario is even more problematic. Unlike an early cancellation, a no-show leaves the room empty for at least the first night, limiting our ability to react and compensate for the loss.
Modification policy:We understand that plans can change, which is why we offer the possibility of modifying your reservation free of charge up to 3 days before the arrival date, depending on availability and the chosen rate. This gives us a degree of flexibility and time to readjust our organization.
Our Call for Cooperation :
We know that unforeseen circumstances can arise, but we ask for your understanding and cooperation in respecting our cancellation policy. When you make a reservation at Auberge des 21, we block a room especially for you. Late cancellations or no-shows result in financial losses for us and may also affect the quality of your own holiday experience.
By adhering to our policy, you help maintain the viability of our establishment, support our employees and ensure that every guest can enjoy their stay to the full. We understand that flexibility is important, which is why we have a 72-hour cancellation period, giving you a margin for certain unforeseen events while allowing us to best organize our service offering.
We would like to thank you for your trust and understanding. By choosing Auberge des 21, you are helping to maintain a welcoming environment and ensure memorable stays for all our guests. We look forward to welcoming you and providing you with an exceptional experience at our establishment.